Contact Philip Morris USA Customer Service
Philip Morris USA Phone Numbers and Emails
Toll-Free Number:
-
(800) 442-0077Within the U.S. and Canada
Customer Service:
-
(917) 663-2233
-
+4 158 242 4666Product Concerns
-
+3 851 616 6900Product Concerns
Philip Morris USA Emails:
Customer Service
Supplier Diversity and Inclusion Department
Investors/ Franchising
Legal
DMCA Inquiries, Privacy Inquiries
Contact Information
Philip Morris USA Website:
Philip Morris USA Help Center:
Corporate Office Address:
Philip Morris USA, Inc.
120 Park Avenue
New York,
New York
10017
United States
Other Info (opening hours):
Altria Client Services LLC
c/o Corporate Communications
P.O. Box 85088
Richmond, VA 23285
Fax:
+1804-335-2080
How Good is Philip Morris USA's Customer Service?
Summary of Philip Morris USA Customer Service Calls
239
TOTAL
CALLS
CALLS
00:49
AVG CALL
DURATION
DURATION
13%
ISSUES
RESOLVED
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Philip Morris USA?
Product/ Service Question:
- “Defective cigarettes”
- “Damaged goods”
- “Poor quality priduts”
Request for Information Question:
- “Looking for my cigarette brand”
- “Copoun concern”
- “I have questions”
Payments and Charges Question:
- “Possible Fraud”
- “Coupons”
- “About coupons”
Account Question:
- “Open news accounts”
- “Open account”
- “Mhq sign in help”
Return/ Replace Question:
- “Replacement status”
- “Bought 4pack of Juul pods that were berk dark in color and oily on the outside. When I tried to return was told to call”
- “Check returned once deposited into the bank”
Shipping and Delivery Question:
- “Mispackaged cigarettes”
- “Haven't received my check”
Refund Question:
- “Refund”
- “I purchase 3 packs of newports 100's and they are very stail,not fresh,upon goin back to the store the guy said its not his fault for me to contact you fuys for a refund or cigarettes back...please help ive been a customer for 40yrs.”
Staff Question:
- “: derogatory and defamatory behavior of PMI’s staff members at GLT, Mardan, KPK”
Activation/ Cancellation Question:
- “Activate card”
Other Question:
- “I need to buy cigarettes”
- “Cigarettes not burning”
- “Customer loyalty”
Compare Philip Morris USA To
Companies are selected automatically by the algorithm. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.
Philip Morris USA