Philip Morris USA Phone Numbers and Emails

Toll-Free Number:

  • (800) 442-0077
    Within the U.S. and Canada
Send Message

Customer Service:

  • (917) 663-2233
  • +4 158 242 4666
    Product Concerns
  • +3 851 616 6900
    Product Concerns

General Info:

  • (800) 872-3777
    Benefit related questions

Investors/ Franchasing:

  • (804) 484-8222
    Investor Relations
  • (781) 575-3572
    Outside the U.S. and Canada
  • (804) 484-8838
    Shareholder Services

Legal:

  • (800) 787-6700
    CCPA Inquiries
  • (804) 274-2000

Media:

  • (804) 484-8897
    24 Hours
  • (703) 548-7877
    Advertising Inquiries
  • (866) 275-7687
    Opt-out

Sales/ Reservations:

  • (866) 928-3510
    For retailer or wholesaler related questions

Philip Morris USA Emails:

Customer Service
Supplier Diversity and Inclusion Department
Investors/ Franchising
Legal
DMCA Inquiries, Privacy Inquiries
Media
Is this your business?
More phone numbers and emails Less phone numbers and emails
PissedConsumer Club

Contact Information

Philip Morris USA Website:

Philip Morris USA Help Center:

Corporate Office Address:

Philip Morris USA, Inc.
120 Park Avenue
New York, New York 10017
United States

Other Info (opening hours):

Altria Client Services LLC

c/o Corporate Communications

P.O. Box 85088

Richmond, VA 23285

More contact details

Fax:

+1804-335-2080

Philip Morris USA Rating Based on 21 Reviews

Rating details

2.9
more details
Customer service
Discounts and Special Offers
Price Affordability
Diversity of Products or Services

Rating stats

Rating trend

How Good is Philip Morris USA's Customer Service?

Lisa S Hjy
Lisa S Hjy
Feels Neutral | Mar 08, 2024

The last 5 cartons of Pall Mall menthol has not stayed lit, I have to light one cigarette 3-4 to smoke. Plus there’s like little pieces of wood or something that catches on fire and when I take a drag or light again after it goes out. Very disappointing. Cigarettes cost so much! Sincerely Lisa Seep

Read full quote
Kabrina Sru
Kabrina Sru
Feels Disappointed | Feb 22, 2024

I have cigarettes with heavy chemicals smells like diesel but not sure smoking the cigarettes will give you the worst headache and raw throat I would like h ed lo to resolve this matter

Read full quote
Jody Nfj
Jody Nfj
Feels Disappointed | Feb 01, 2024

No one bothered to contact me at All, my Phone # Was given. I was contacting Philip Morris to Report a Business whom may be selling Boot Leg Cigarettes. But again no one seems to Care.
Matt Fowler
Phone # 838-839-****

Read full quote
Jerime Fiq
Jerime Fiq
Feels Disappointed | Jan 25, 2024

Never got to speak to anyone.. I was on hold and transfered 6 .. 7.. 8.times and spent around 3 total hours on phone calls for nothing... I am dissatisfied with my vapes purchases lately and was looking for some restitution of some kind.... Pepe Demeo 490 harding rd. South Amboy NJ. 08879 9****45413... I would like a delivery of few vapes as replacements and courtesy to stay as a loyal customer....

Read full quote
Analy Wei
Analy Wei
Feels Disappointed | Dec 28, 2023

I bought a carton of cigarettes and they were all broken up and smashed when I opened the pack I tried to get a hold of them and no one had ever contacted me back

Read full quote
Jenny S Nic
Jenny S Nic
Feels Disappointed | Jul 17, 2023

I have had some issues with the product having holes in them and not burning right the actual cigarette. I have bought two packs every day all my life please get a hold of me 502-492-****.

Read full quote

Summary of Philip Morris USA Customer Service Calls

239 TOTAL
CALLS
00:49 AVG CALL
DURATION
13% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Philip Morris USA?

Product/ Service Question:

  • “Defective cigarettes”
  • “Damaged goods”
  • “Poor quality priduts”

Request for Information Question:

  • “Looking for my cigarette brand”
  • “Copoun concern”
  • “I have questions”

Payments and Charges Question:

  • “Possible Fraud”
  • “Coupons”
  • “About coupons”

Account Question:

  • “Open news accounts”
  • “Open account”
  • “Mhq sign in help”

Return/ Replace Question:

  • “Replacement status”
  • “Bought 4pack of Juul pods that were berk dark in color and oily on the outside. When I tried to return was told to call”
  • “Check returned once deposited into the bank”

Shipping and Delivery Question:

  • “Mispackaged cigarettes”
  • “Haven't received my check”

Refund Question:

  • “Refund”
  • “I purchase 3 packs of newports 100's and they are very stail,not fresh,upon goin back to the store the guy said its not his fault for me to contact you fuys for a refund or cigarettes back...please help ive been a customer for 40yrs.”

Staff Question:

  • “: derogatory and defamatory behavior of PMI’s staff members at GLT, Mardan, KPK”

Activation/ Cancellation Question:

  • “Activate card”

Other Question:

  • “I need to buy cigarettes”
  • “Cigarettes not burning”
  • “Customer loyalty”

Compare Philip Morris USA To

Companies are selected automatically by the algorithm. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

Altria Group image
19 reviews
1.7
Sonoma Cigarettes image
112 reviews
2.5
Write a review
Do you have something to say about Philip Morris USA? What happened? What can we help you with?
Submit review Don't show this popup